Privacy Policy

Fairgo CIC is a UK-registered Community Interest Company. Our mission is to widen access to justice through three strands of work:

• a pro bono clinic run by licensed immigration advisers,

• CPD training and guides for professionals, and

• AI-based tools for plain-language navigation of migration systems.

We act as the data controller for the personal data we collect.

We may collect the following types of data:

• Personal details – name, email address, phone number, contact preferences.

• Service-related data – information you provide when registering for training, booking a clinic appointment, or submitting forms.

• Sensitive data – in the clinic, we may collect immigration or case details needed to provide regulated advice (handled under strict confidentiality and IAA rules).

• Technical data – IP address, browser type, device information, usage patterns.

• AI interactions – anonymised queries and responses used to improve our tools.

We collect data directly from you when you interact with our services, and sometimes automatically (e.g. website cookies).

We use your personal data to:

• provide you with the services you request,

• respond to enquiries and communicate with you,

• maintain records required for regulatory purposes,

• improve our website, training and AI tools,

• share anonymised insights to influence policy and system change,

• meet our legal and regulatory obligations.

Under UK GDPR, we process your data on the following legal grounds:

• Consent – when you choose to sign up, submit information or opt into communications.

• Contract – where data is needed to deliver a service you requested.

• Legal obligation – when we must keep records under IAA or company law.

• Legitimate interest – to improve our services, ensure security and report anonymised impact.

We do not sell or trade your personal data.

We may share information with:

• licensed immigration advisers working with our clinic,

• trusted service providers (IT hosting, training platforms, email systems),

• regulators such as the Immigration Advice Authority (IAA), where legally required.

Any third parties are required to keep your data secure and use it only for agreed purposes.

We have put in place technical and organisational measures to protect your data against loss, misuse or unauthorised access.

Sensitive case information is stored securely, with access limited to authorised advisers.

We keep personal data only as long as necessary:

• Clinic records – as required under IAA rules.

• Training records – for the duration of accreditation or CPD tracking.

• Contact details – until you withdraw consent or request deletion.

After this, data will be securely deleted or anonymised.

Under UK GDPR you have the right to:

• access your personal data,

• request correction of inaccurate data,

• request deletion ("the right to be forgotten"),

• restrict or object to processing,

• request data portability,

• withdraw consent at any time.

To exercise these rights, please contact us (details below).

If you have any questions about this Policy or how we handle your data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK if you believe your data has been mishandled.